Tesco Superstore

The scan and shop system at Tesco, as opposed to every other chain with this system, always picks on us. They go through every item! What a massive disincentive to use their system and in fact not go to Tesco as I’ve never been checked at Sainsburys or any other store really. I said are you going to go through the whole lot? “Yes I am, the woman cheerfully exclaimed. “It’s normally only us, my wife says. “No it isn’t, the checker says. It appears that way I say and guess what? Yet again we had not stolen or forget ANY products. There were crowds around staring at us. What fun for everybody but us! There staff appear to be never really happy – except the staff checkers if you get what I mean. It happens lots of the time. We are going to forget Tesco for as long as we can remember! Seven months ago I claimed there was a lack of support for UK products and one example is home grown Hampshire, for instance, watercress. This they appear to have addressed and we bought two packets but they STILL had to each one to see if it was paid for.

I've just visited Tesco Newtown Powys today 3/3/23 @ 10.45 and needed assistance from customer service. Asked the girl for the item I was looking for and her immediate reply was no I don't think we have that item, she never even checked her system or called someone covering that department. I approached another member of staff who was just finishing her shift, not her department and she found the item immediately. I thought customer service was supposed to be helpful.